One person's relative told us the staff supporting their family member were "very professional and caring". Another relative said in regards to staff's knowledge that "absolutely they have the knowledge to look after [their family member]."
One person told us in regards to their care workers, "I couldn't do without them" and described the staff as "such nice people." Another person said the staff were "very good, very polite and respectful." One person's relative told us, "[The staff] are lovely with [their family member]" and "I like their approach and their attitude."
A relative told us, "[The staff] are there for [their family member] at all times while allowing her to retain her dignity and to feel that she still has a role to play."
One person's relative told us, "[Their family member] gets all the care that she needs." They also said, "I have nothing but praise for them and I've recommended them to other people." One person said, "I'm really happy with my support" and "They care in a kind way. I can't fault them at all."
One person told us, "I'd like to say thank you to Albury Care. They really are excellent." A relative said their relationship with the manager was "Excellent - the manager is responsive and communicates well." They also said the manager welcomes feedback. They commented, "She has always said that if we have any concerns we should contact them. She wants to know if we are happy with the arrangements."
People and their relatives were asked for their feedback about the service and this was used to review service provision. A recent questionnaire had been sent out and at the time of the inspection only a few completed questionnaires had been returned. We looked at the returned questionnaires which showed people either rated the service as good or excellent. Comments on the form included, "[Staff] continue to provide a superb quality of care."